Refund and Return Policy for Pacetopic
Effective Date: February 21, 2025
At Pacetopic, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, and we aim to make your return and refund process as simple and seamless as possible. This Refund and Return Policy provides detailed information about how we handle returns, exchanges, and refunds, ensuring that you have a clear understanding of how our policies work.
By purchasing from Pacetopic, you agree to the terms and conditions outlined in this policy. Please read this policy thoroughly to understand the conditions under which you can return products, request refunds, and the procedures involved.
1. Returns Eligibility
We offer a 30-day return policy on most items. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in the original packaging, including all tags and labels intact.
- The return must be initiated within 30 days of receiving the item.
- The item must not fall under the category of non-returnable products, such as custom or personalized items, or products that have been opened or used (for example, opened dinnerware sets, etc.).
Non-returnable items include:
- Custom-made or personalized products
- Items that have been used or damaged
- Sale or clearance items marked as non-returnable
- Gift cards, digital products, or consumables like perfumes and lotions
If you are uncertain whether your item qualifies for a return, please reach out to our customer service team to clarify.
2. How to Initiate a Return
To start the return process, follow these easy steps:
- Contact Us: Reach out to our customer service team via email at info@pacetopic.xyz or by phone at 802-865-1438. Include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once we receive your request, we will review the information and provide you with a return authorization, along with detailed instructions for returning the product.
- Prepare the Return: Carefully pack the item back into its original packaging. Ensure all tags, labels, and accessories are included. We recommend using a trackable shipping service to return the item safely.
- Ship the Product: Send the item back to the address provided in the return authorization. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
Please note that all returns must be received in new, unused condition for a full refund. We will not accept items that have been worn, damaged, or altered in any way.
3. Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5 to 10 business days for the refund to appear on your account after it has been processed.
Please be aware that Pacetopic will deduct the return shipping fees from your refund if the return is not due to a mistake on our part (e.g., you simply changed your mind or ordered the wrong product). Shipping costs for the original order are non-refundable.
4. Exchanges
Currently, Pacetopic does not offer direct exchanges. If you would like to exchange an item for a different product, size, or color, you will need to return the original item and place a new order. We recommend contacting our customer service team if you need assistance with your exchange request.
5. Damaged or Defective Products
We are committed to delivering products in perfect condition. If you receive a damaged or defective item, please contact our customer service team immediately at info@pacetopic.xyz or 802-865-1438. We will take swift action to resolve the issue and ensure that you are satisfied with your purchase.
To report a damaged or defective item:
- Contact Us: Let us know about the issue within 7 days of receiving the product.
- Provide Documentation: Please include photos of the damaged or defective item and packaging to help us assess the issue.
- Return Authorization: We will send you a return authorization along with a prepaid return shipping label to return the item at no cost to you.
- Replacement or Refund: Once we receive the damaged item, we will either send a replacement or issue a full refund, depending on your preference and product availability.
If you receive an incorrect item or a mistake was made on our part, we will also cover the cost of return shipping and process the return promptly.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We strive to process orders quickly, but cancellations can only be made if the order has not been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return policy if you wish to return the product.
If the cancellation is successful, we will issue a full refund to the original payment method.
7. Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item). In the case of a return due to a mistake on our part, we will provide a prepaid return label for your convenience.
We recommend using a trackable shipping service when returning items to ensure they are safely delivered. Pacetopic is not responsible for lost or damaged items during return shipping unless the item is insured.
8. Gift Returns
If you received a gift from Pacetopic and wish to return it, we will issue store credit for the value of the returned item. To initiate a gift return, please contact our customer service team, and we will provide further instructions on how to proceed.
9. Shipping Insurance
For high-value items or items you want to insure during return shipping, we highly recommend purchasing shipping insurance. While we take every step to ensure your product arrives safely, Pacetopic is not responsible for lost or damaged items during return shipping if insurance is not purchased.
Shipping insurance is available during the checkout process, and it will ensure that your return is protected in case of any issues during transit.
10. Customer Support
If you have any questions regarding returns, refunds, or exchanges, or if you need assistance with the return process, our customer service team is here to help. We are committed to providing the best service and ensuring that your shopping experience is smooth and hassle-free.
You can contact us using the following methods:
Pacetopic
4616 Hardman Road
Elgin, Illinois
Phone: 802-865-1438
Email: info@pacetopic.xyz
Website: www.pacetopic.xyz
11. Changes to This Refund and Return Policy
Pacetopic reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes to our return and refund processes.
Thank you for choosing Pacetopic. We are dedicated to providing high-quality products and exceptional customer service. If you have any further questions, don’t hesitate to contact us. We appreciate your business and look forward to serving you again soon!