Shipping Policy for Pacetopic

Effective Date: February 21, 2025

At Pacetopic, we are dedicated to providing a smooth and hassle-free shipping experience for all our customers. We strive to deliver your ceramic products safely, securely, and on time. Our Shipping Policy outlines how we handle shipping, including the available shipping methods, delivery times, and costs. Please read this policy carefully to understand how we fulfill orders and manage shipments.

By making a purchase on Pacetopic, you agree to the terms outlined in this policy. This Shipping Policy is designed to ensure a seamless experience for all our customers, providing the necessary details about our shipping process.

1. Shipping Methods and Timeframes

We offer several shipping options to meet the varying needs of our customers. Below are the available shipping methods:

  • Standard Shipping: Our standard shipping option typically takes 5-7 business days for delivery within the United States. This is the most affordable option and includes tracking information so you can follow the progress of your package.

  • Expedited Shipping: If you need your order sooner, we offer expedited shipping, which usually delivers within 2-3 business days. This option provides faster delivery and is ideal for customers looking for quicker service.

  • Overnight Shipping: For urgent orders, we offer overnight shipping (next business day delivery). This service is available for select products and destinations and is subject to availability. Overnight shipping guarantees delivery the next business day after processing.

Please note that the delivery times provided are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, or carrier delays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order. At checkout, the total shipping costs will be displayed before you finalize your purchase. In addition, shipping fees will be determined by the shipping method you select.

  • Free Shipping: Pacetopic offers free standard shipping on orders over a specified amount. The free shipping offer will be displayed during checkout, depending on the current promotion or standard shipping thresholds.

  • Expedited and Overnight Shipping Fees: Expedited and overnight shipping options will incur additional fees based on your location and the size of your order. The applicable shipping charges will be shown at checkout.

We strive to keep shipping costs affordable while ensuring that your products are delivered safely and quickly.

3. International Shipping

Pacetopic ships to select countries worldwide. For international orders, shipping charges will be calculated during checkout, and the estimated delivery time will be provided based on your shipping destination.

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the cost of shipping. Please check with your local customs office for more information on the potential duties and taxes applicable to your country.

  • International Shipping Methods: International shipping methods vary by destination, and delivery times can range from 7 to 21 business days, depending on the shipping carrier and destination country.

Please note that Pacetopic cannot control delays caused by customs processing, so we encourage you to allow extra time for international shipments.

4. Order Processing Time

Once your order is placed, Pacetopic will process it promptly. Our typical order processing time is 1-2 business days, excluding weekends and holidays. However, processing times may vary depending on product availability, order volume, and the shipping method selected.

If you order products that are on backorder or out of stock, we will notify you promptly and provide an estimated date of availability. If you prefer, we can issue a refund or help you find alternative products.

Once your order has been processed, you will receive an email confirming that your order has been shipped, along with tracking details. If there are any issues with your order, such as unavailable items or payment problems, we will contact you as soon as possible to resolve the issue.

5. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress through the carrier’s website. If you encounter any issues with tracking or need assistance, feel free to contact our customer support team for help.

If your order shows as delivered but you have not received it, please check with your neighbors, local postal service, or delivery service to verify its location. Pacetopic is not responsible for lost or stolen items once they have been marked as delivered.

6. Lost or Stolen Packages

Pacetopic takes great care in packaging and shipping your products to ensure they arrive in perfect condition. However, once the carrier has confirmed the delivery of your package, Pacetopic cannot be held liable for lost or stolen items.

If your package is lost or stolen, we recommend that you contact the carrier directly to file a claim. For any concerns regarding delivery, please reach out to us, and we will assist you in any way we can to resolve the issue.

7. Damaged or Defective Items

If you receive a damaged or defective product, we apologize for the inconvenience and are committed to resolving the issue. Please contact us within 7 days of receiving the item so we can assist you with the return or exchange process.

To report a damaged or defective item:

  • Contact us at info@pacetopic.xyz or call 802-865-1438.
  • Provide photographs of the damaged product and packaging to help us assess the situation.
  • We will send you a return authorization and cover the cost of return shipping if the damage is a result of our error.

Once we receive the item, we will issue a replacement or refund based on your preference and product availability.

8. Shipping Insurance

We recommend purchasing shipping insurance for your order, especially for high-value or fragile items. While we make every effort to ensure your products are delivered in perfect condition, insurance provides an added layer of protection in case your items are damaged or lost during transit.

Shipping insurance is offered during checkout, and you can select it based on your preference. Pacetopic is not responsible for damaged or lost items if insurance is not purchased.

9. Customer Support

If you have any questions or concerns regarding shipping, delivery, or tracking, our customer support team is here to assist you. We are committed to providing a smooth shopping experience and ensuring that your order arrives on time.

To contact customer support, you can use the following details:

Pacetopic
4616 Hardman Road
Elgin, Illinois
Phone: 802-865-1438
Email: info@pacetopic.xyz
Website: www.pacetopic.xyz

10. Changes to This Shipping Policy

Pacetopic reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes related to shipping and delivery.

Thank you for choosing Pacetopic. We are committed to providing you with high-quality ceramic products and reliable, efficient shipping services. If you have any further questions, don’t hesitate to reach out to our customer service team.